TERMS AND CONDITIONS
Le Parfumier (hereinafter “Le Parfumier”, “we”, “us” or “our”) operates the Le Parfumier website (the “Site”). Use of the Site is governed by terms and conditions that apply to the Site and to sales, shown below (the “Terms and Conditions”), which constitute an agreement between you and Le Parfumier. Le Parfumier may modify these Terms and Conditions at any time.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE AND/OR ORDERING A PRODUCT FROM THE SITE.
By using the Site or ordering product(s) from it, you acknowledge that you have read, understood and agree to all the Terms and Conditions. If you do not agree to these Terms and Conditions, do not use the Site or order products from it.
Le Parfumier reserves the right to modify the Terms and Conditions at any time, effective as soon as changes are posted on the Site, with no liability to you or any other individual. If we make modifications, we will post the new Terms and Conditions on the Site and indicate the date of the most recent update. You should therefore reread the Terms and Conditions of use each time you visit the Site or make a purchase. If at any time you find that you no longer agree with the Terms and Conditions, you must immediately stop using or accessing the Site.
- WEBSITE TERMS OF USE
1.1 Location of Site Operations
Le Parfumier operates the Site from its offices in Canada. Le Parfumier makes no representations to the effect that material on the Site is available for use in locations other than Canada, and accessing the Site from locations where its content or use thereof are prohibited may be illegal. Those who choose to access this Site do so of their own initiative and are responsible for complying with any locally applicable laws.
1.2 Site Modifications
Le Parfumier may terminate, change, suspend or discontinue any aspect of the Site, including its functionality, at any time without prior notice or liability. Le Parfumier may also (i) add, remove, modify or otherwise change any content that is on the Site or accessible from it or (ii) impose limitations as regards certain functionalities and services or restrict your access to some or all parts of the Site without prior notice or liability.
1.3 Restrictions Relating to Use of the Site
You may only use the site in accordance with these Terms and Conditions. Unless otherwise specifically indicated in one or more sections of the Site, no part of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any way whatsoever without prior written permission from Le Parfumier. You may display or download material from the Site for non-commercial purposes only; provided that you do not modify it and that you respect its relevant copyrights.
1.4 Intellectual Property
1.4.1 Trademarks.
Names, words, titles, phrases, logos, illustrations, graphic icons and service marks (collectively the “Trademarks”) that appear on the Site, products or any components included in or with those products may represent registered or unregistered trademarks or other intellectual property belonging to Le Parfumier, its affiliated companies or third parties.
1.4.2 Content.
All content appearing on the Site or products, specifically including any photos, illustrations, designs, trademarks, images and text (collectively the “Content”), is the exclusive property of Le Parfumier, its affiliated companies or third parties and is protected by Canadian and/or international copyright laws. You are hereby granted limited permission to access the Site for your personal and non-commercial use only, on the condition that you retain all credits and notices relating to copyright and other proprietary exclusivity. Unless explicitly stated in the Terms and Conditions, no other use of the Content is authorized.
1.4.3 No Right Granted.
Nothing that appears on the Site, products or elsewhere shall be directly or indirectly construed as granting you (or anyone whosoever) any license, right, title or other interest in the Trademarks or any other intellectual property, and the Trademarks and other intellectual property shall remain the exclusive property of Le Parfumier or their owners.
1.4.4 Restrictions Related to Site Use.
You may not copy, reproduce, utilize, distribute or transmit, in part or in whole, the Trademarks, Content or any other intellectual property that appear on the Site, in or with products or components that are included there, without express prior written consent. Any non-authorized use may make you liable for civil and/or criminal damages.
1.5 Links to Other Sites
The Site includes links to other websites operated by other companies. By clicking on these links, you will leave the Le Parfumier Site. Le Parfumier has neither developed, reviewed nor verified the accuracy of the data contained on these sites. Le Parfumier has no control over the operation of these websites and the fact that they may be linked to the Le Parfumier Site does not in any way render Le Parfumier liable, specifically as regards their content, the products/services provided or any other damages or loss that they may cause you.
1.6 User-Submitted Information
As a user of this Site, you acknowledge that any material, information and opinions (collectively the “Information”) that you may submit to Le Parfumier in any way whatsoever will be assigned to Le Parfumier and who will become its full and sole owner, and you waive any moral rights with regard to this Information. Le Parfumier hereby advises you that it can, without issuing any compensation to you, use, reproduce, publish, license, distribute, disclose and transmit by any means and to whomever it sees fit any Information you submit to Le Parfumier. Further, you are prohibited from submitting to Le Parfumier Information that could be illegal, defamatory, obscene or contrary to any applicable law. When you submit Information to Le Parfumier, you hereby represent that you hold any and all relevant rights to such Information, specifically intellectual property rights. You assume liability and agree to compensate, protect, indemnify and hold harmless Le Parfumier, its related companies and their respective managers, directors, shareholders, agents, representatives and employees from any liability, obligation, loss, damage, penalties, claims, actions, legal proceedings, fees, expenses and expenditures (including legal fees) relating to or resulting from your use of the Site and the Information that you have submitted. Le Parfumier reserves the right to not publish or to retract any material that you may have submitted to Le Parfumier at its discretion, for any reason whatsoever.
- STANDARD TERMS AND CONDITIONS OF SALE
2.1 Site
We are a Canadian site in Canadian currency, however you can pay in different currencies. You may pay in US, Euro, Great British Pounds.
Residents of Canada or Residents of the U.S or International Residents.
There are no Duties for the orders in the United States.
You can ship to the United States from the Canadian site.
You can ship Internationally from the Canadian site, however there are a few cities that we cannot ship to worldwide! All duties to International Countries are not included.
2.2 Setting Up an Account
From the home page, you will have the opportunity to set up a Le Parfumier user account. Having an account will allow you to place orders more quickly. Personal information such as your first and last name and billing and shipping addresses are kept on file in a secure manner so that you do not have to enter them each time you place an order. Setting up an account also lets you access your order history and check the status of your orders, the whole in accordance with the terms of our Privacy Policy. You may close your account at any time. To do so, you must first log in, then click on “Close account.” However, closing your account means that you will lose access to your order history and you also will need to enter your shipping and billing addresses each time you place an order.
2.3 Prices
2.3.1 Amount.
The purchase price for each product appears adjacent to it on the Site.
2.3.2 Shipping costs.
Shipping and delivery charges and applicable taxes are extra (unless we state that shipping is included) and will be shown on screen before you confirm your order.
2.3.3 Sales tax.
Applicable sales taxes are extra and will be shown on screen before you confirm your order. International Order duties may apply depending on the country and policies.
2.3.4 Price changes.
Le Parfumier reserves the right to modify the prices of products on the Site at any time, without prior notice.
2.3.5 Boutique prices.
Prices for products offered on the Site may differ from prices for the same products sold in Le Parfumier stores, and you will have no recourse against Le Parfumier, its affiliated companies or Le Parfumier franchise stores if the price difference is not in your favour or if you could have taken advantage of better sales terms had you made your purchase elsewhere or at another time.
2.4 Credit Card Payment
2.4.1 Credit cards accepted.
At present we are not able to accept payment in cash or by cheque. The Site accepts the following credit cards only:
- Visa
- MasterCard
- American Express
- Paypal
We reserve the right to stop accepting credit cards from one or more issuers at any time.
2.4.2 Validity and authenticity.
You must use a valid and authentic credit card on the Site, and be an authorized user. If the charge is not approved or accepted, we reserve the right to cancel your order without notice, with no liability or obligation. We reserve the right to contact the issuer for authorization if we suspect that a card is being used fraudulently.
2.5 Return and Refund Policy
We’re taking action to better serve and protect you and our team. Every product ordered is placed into a protective, sealed, transparent bag before shipping. If this seal is broken, the merchandise cannot be returned or exchanged. Please inspect the merchandise before breaking the seal.
If you have changed your mind and wish to return an item that is still in its protective seal, unopened and not tampered with, you must contact us within the 10 days of receiving your order to request a return of the merchandise. Please send us an email at [email protected] to put in your return request. Once the request is put in and confirmed, you will be responsible to bring bring the package to any Canada Post office near you within the 30 days of receiving your order. Once the item is returned intact in its protective seal and inspected, a refund will be issued minus the shipping costs to ship the product to you and its return along with a $10 fee. All International orders (outside of Canada & USA) are final sale and cannot be returned.
All gift sets are final sale and cannot be returned for hygienic reasons.
Once an order is received, please analyze the product before opening the seal incase you ordered or we sent you the incorrect item. We double and triple check all products and orders. However, if we sent you the incorrect item and/or the item you received is defective, please contact us within the 7 days of receiving your order at [email protected] so that we can analyze the situation and find the best solution for you. The merchandise can be exchanged or returned for a full refund if the product we sent you is returned to us with all its parts including its packaging, undamaged, has not been tampered with, and is returned to us in the condition it was received in with the only exception of it being lightly used. Once the merchandise is received and inspected and the issue has been confirmed, you will then be issued an exchange or full refund. If an item is not returned under the conditions mentioned, or if an item is not defective that item does not qualify a full refund. An item cannot be returned if it has been reformulated by the designer or if your preferences and/or skin type has changed and the product is as it should be. If the item is inspected and this is the case, you will not be eligible for a full refund.
Perfume designers will often reformulate a perfume without notice for many reasons. If the packaging of your fragrance has changed and/or you are unsure if your fragrance has been reformulated, it is recommended to do some research or contact us if you have any questions about the fragrance before you purchase the item. If you want a particular batch number, packaging or formulation, please contact us to confirm before or as soon as the order is placed to make sure that you receive the exact formulation you'd like. We are not responsible if a designer reformulates a fragrance and you will not be eligible for a full return if this is the case.
Our preferences and skins' PH levels often change for many reasons such as aging, a change in diet/lifestyle, hormonal changes, stress, medication, menopause, pregnancy, etc... A change in our body can change the way we perceive certain scents, the way it smells on our skin and how long it lasts. If the item is inspected and this is the case, you will not be eligible for a full refund.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
2.5.2 Address.
The address for product returns is
Le Parfumier
2065 Autoroute 440 Ouest, Laval, Quebec,
H7L 3W3
2.5.3 Supporting documentation.
Returned items must be accompanied by their invoice and authorized number for return.
2.5.4 Return shipping costs.
All returns must be shipped back to Le Parfumier using a traceable courier and we must have a Tracking number. (UPS, FedEx, DHL, Dicom Express, Post Canada, USPS Delivery Confirmation)
Any package that has not been received by Le Parfumier and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 21 business days to process your return or exchange.
If your package is returned to Le Parfumier marked as “refused”, “unclaimed”, or “undeliverable”, we charge a 25% restocking and handling fee and Shipping cost to be returned to Le Parfumier will be deducted to your credit. Shipping cost is not refundable.
2.5.5 Credit.
When your return arrives at Le Parfumier, we will refund the amount less the 25% restocking and handling fee and Shipping and return cost will be debited to your credit card account as soon as possible provided that the merchandise has been returned by you and received by Le Parfumier in accordance with Section 2.5.1 above, and is in the same condition that it was at the time of delivery.
2.6 Product Availability
2.6.1 Inventory.
Le Parfumier does not under any circumstances guarantee that products offered on the Site are available in inventory. If Le Parfumier is not able to deliver any of the items you order because they are out of stock, we will refund the amount charged to your credit or debit card for these products and send you a refund confirmation by email.
2.6.2 Damages.
Le Parfumier will not be responsible at any time for any damages that you may incur because products are out of stock.
2.7 Product Delivery
2.7.1 Gift wrapping.
Le Parfumier currently does offer gift wrapping
2.7.2 Shipping destination.
Le Parfumier offers delivery throughout Canada, the U.S and International and there are a few exceptions worldwide due to restrictions. Please consult our boutique locator to find the store nearest you.
2.7.3 Address.
Le Parfumier will deliver items you purchase to the address you provide in your order. Deliveries cannot be made to post office boxes.
2.7.4 Shipping fees.
CANADA:
We offer free shipping to Quebec & Ontario on orders of $150 (before tax) and the rest of Canada on orders of $199 & up using Canada Post. Orders below that amount will pay a $15.99 to $19.99 shipping charge. All order are shipped from our Laval, Quebec location and are not subject to duties or any additional. What you pay at checkout, is all you will be paying.
Exclusions may apply to select rural or suburban areas across Canada due to elevated shipping costs to those regions. Orders to those areas will pay an additional shipping charge.
USA:
We offer free shipping on orders of $250 CAD or more using UPS Standard Shipping. Orders below $250 CAD will pay a $19.99 CAD shipping charge. All orders below $1,000.00 CAD are not subject to any duties, taxes or any additional fees. What you pay at checkout, is all you will be paying.
INTERNATIONAL (outside of Canada & USA):
Shipping cost for International orders are calculated at checkout depending the quantity & weight of your order and shipped via UPS by air.
International Order duties may apply depending the country and its policies (outside of Canada & USA). The shipping company will collect the funds before the delivery. Duties & taxes can be charged by your county/government depending their laws and are unfortunately out of our control. For a delivery to be made, it is important that you pay the duties online on the UPS website using your tracking number before a delivery can be made. If duties are not paid, UPS might not make the delivery attempt and will give you up to 10 days to pay the duties and contact them for an additional delivery before the order is returned back to us at your expense. However, if the value of the item purchased is less than the cost of the return shipping, your order will be abandoned at custom and no refund will be done.
2.7.5 Delivery times.
Quebec: 2 to 4 business days
Canada: 3 to 7 business days
USA: 3 to 10 business days
International: 3 to 12 business days
2.7.6 Deliveries.
Product deliveries are subject to the corporate policies of the delivery companies used by Le Parfumier, which presently include Canada Post within Canada and FedEx, Ups, DHL, Dicom Express in the U.S and International., and the corporate policies of other delivery companies that Le Parfumier may use from time to time. Policies concerning the signature of delivery receipts will apply to you. For the US the “deliver without signature” means that you irrevocably accept that a) Le Parfumier and its designated shipper will deliver your package(s) as indicated in the “shipping address” section without obtaining your signature or the signature of a third party as presentation by Le Parfumier or its shipper of a delivery receipt showing the specified place and shipper’s signature release number constitute proof of proper delivery in accordance with your instructions; and b) you specifically waive the right to seek any recourse against Le Parfumier and/or its designated shipper in the event that you do not receive your shipment(s) when proof of delivery has been provided. In addition, you will be responsible for recovering the products in accordance with the rules of one or both of the abovementioned companies. Le Parfumier will not be responsible for any lost shipments; you will have to make a claim with the courier companies mentioned above using your Shipping tracking number.
INTERNATIONAL DELIVERIES
Le Parfumier will not be responsible for any lost shipments; you will have to make a claim with the courier companies mentioned above using your Shipping tracking number. If your package is returned to Le Parfumier marked as “refused”, “unclaimed”, or “undeliverable”, we charge a $15 handling fee and Shipping cost to be returned to Le Parfumier will be deducted to your credit. Shipping cost is not refundable.
When ordering delivery services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means delivery chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by Shipping Company or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, than insurance may be arranged at an additional cost.
- Customs Clearance
- Unacceptable Shipments
- Deliveries and Undeliverables
- Inspection
- Shipment Charges and Fees
- Shipping Company Liability
- Claims
- Shipment Insurance
- Circumstances Beyond Delivery Company Control
- Shipper’s Warranties and Indemnities
- Routing
- Governing Law
- Severability
2.7.7 Transfer of title.
You become the owner of the products you ordered when Le Parfumier turns your shipment over to the delivery company. You assume all associated risks at that point and Le Parfumier will not be responsible for any loss, destruction or damage.
2.7.8 Payment in full.
Le Parfumier must receive payment in full for products before they can be shipped to you. Duty fees can apply for United states and International purchases that are not included in your payment for your order at Le Parfumier.
- GENERAL INFORMATION
THE FOLLOWING PROVISIONS APPLY TO BOTH USE OF THE SITE (SEE SECTION 1 ABOVE) AND TO PRODUCT ORDERS (SEE SECTION 2 ABOVE).
3.1 Disclaimer of Warranties
THE SITE AND THE ELEMENTS CONTAINED THEREIN ARE PROVIDED AS IS, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION, IMPLICIT OR EXPLICIT. SUBJECT TO ANY APPLICABLE LAW TO THE CONTRARY, LE PARFUMIER DISCLAIMS ANY LIABILITY AND PROVIDES NO REPRESENTATION, WARRANTY OR CONDITION, INCLUDING WARRANTIES OF MERCHANTABILITY, DURABILITY, MERCHANTABLE QUALITY OR SUITABILITY FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. MOREOVER, LE PARFUMIER MAKES NO REPRESENTATION, WARRANTY OR CONDITION RELATIVE TO (I) THE USE, VALIDITY, ACCURACY OR RELIABILITY OF THE ELEMENTS SHOWN ON THE SITE OR THE RESULTS ARISING FROM THE USE OF SUCH ELEMENTS OR (II) THE FACT THAT THE SITE AND ITS CONTENT ARE OFFERED WITHOUT INTERRUPTION OR THAT THEY WILL BE FREE OF ERRORS (WHILE LE PARFUMIER DOES EVERYTHING POSSIBLE TO ENSURE THAT THE SITE CONTAINS NO ERRORS), THAT ERRORS /INTERRUPTIONS ON THE SITE WILL BE RECTIFIED OR THAT THE SITE OR THE SERVER THAT HOSTS THE SITE WILL BE VIRUS-FREE.
3.2 Limitation of Liability
3.2.1
IN NO EVENT SHALL LE PARFUMIER, ITS AFFILIATED COMPANIES OR THEIR RESPECTIVE MANAGERS, DIRECTORS, SHAREHOLDERS, AGENTS, REPRESENTATIVES OR EMPLOYEES BE HELD RESPONSIBLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION THE LOSS OF DATA, PROFITS, REVENUE, BUSINESS OPPORTUNITIES OR ANY LOSS, DAMAGE, RESPONSIBILITY, COST OR EXPENSE ARISING FROM OR IN RELATION TO YOUR PURCHASE OF PRODUCTS FROM THE SITE, THE USE OF THE SITE OR THE INABILITY TO USE THE SITE, WHATEVER THE ORIGIN OF THE ACTION (CONTRACTUAL RESPONSIBILITY, IN TORT, NEGLIGENCE, GROSS NEGLIGENCE OR BASED UPON ANY OTHER LEGAL DOCTRINE, INCLUDING FUNDAMENTAL BREACH), EVEN IF LE PARFUMIER HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT LE PARFUMIER LIABILITY TOWARDS YOU MAY BE UPHELD, IT SHALL BE LIMITED TO THE PURCHASE PRICE OF THE ITEMS THAT YOU ORDERED ON THE SITE.
3.2.2
Regardless of the foregoing, nothing within the current Section 3.2 can have the effect of limiting your rights as a consumer with respect to one or more of the laws of public order (including consumer protection laws) that may be applicable to you.
3.3 Force Majeure
Le Parfumier will not be responsible for non-performance, in whole or in part, of any of its obligations whatsoever toward you, or for damages or losses that you may suffer, if such non-performance, damages or losses result from an act of God or from circumstances beyond its control.
3.4 Applicable Law and Territorial Jurisdiction
The Terms and Conditions shall be governed by the laws in effect in the province of Quebec, Canada, and any claims in conjunction with the Site, its Content or its use shall be governed by laws applicable in the province of Quebec, Canada. The application of any private international law or any law that might be applied to resolve legal disputes, such as the United Nations Convention for Contracts on International Sale of Goods, is expressly excluded.
3.5 Miscellaneous
The Terms and Conditions constitute the entire agreement between Le Parfumier and you relating to the subjects covered herein. If provisions of the Terms and Conditions or their implementation are found to be invalid as regards any statute, regulation or law whatsoever, the aforementioned provisions shall be removed from the conditions for use and the remaining provisions in the Terms and Conditions shall not be affected.